Privacy & Data Protection

What we collect

• • Contact form: name, email, company, and your message so we can reply.
• • Operational metadata: timestamps and status codes to protect the service from abuse.
• • Analytics: anonymized page usage to improve performance and content (no direct identifiers).

Why we process it (legal bases)

• • To respond to your enquiry and schedule a consultation (legitimate interest).
• • To secure and operate the site (legitimate interest).
• • Analytics only with your consent; the site remains usable without it.

Retention

• • Contact form submissions: up to 12 months, then deleted unless a contract follows.
• • System logs: up to 90 days for security and troubleshooting.
• • Analytics: aggregated and anonymized; raw event data kept only as long as necessary for trends.

Processors and hosting

• • Hosting and storage: Firebase/Google Cloud in EU-based or EU-safe regions.
• • Email handling: your message may reach our inbox provider when you contact us.
• • No data is sold or shared for advertising; only service providers listed here process it for us.

International transfers

• • Where data leaves the EEA, we rely on Standard Contractual Clauses or equivalent safeguards from our providers.

Your rights

• • Access, rectification, erasure, restriction, and portability where applicable.
• • Object to processing based on legitimate interest.
• • Withdraw consent for analytics at any time without affecting core site use.
• • File a complaint with your local data protection authority.

Cookies

• • Essential cookies keep navigation and language preferences stable.
• • Analytics cookies load only if you accept them in the cookie banner.
• • You can reject or reset your choice anytime by clearing the consent in your browser storage.

Contact

• • Email: contact@backstreamai.com
• • If you want data access or deletion, include the email you used so we can locate your record.